FAQ

I ALREADY HAVE AN ACCOUNT — IS THERE ANYTHING I NEED TO DO BEFORE THE NEXT SALE?

I FORGOT MY PASSWORD — WHAT SHOULD I DO?

CAN I UPDATE MY ACCOUNT INFORMATION AFTER REGISTERING?

I WON A LOT — WHAT WILL THE FINAL AMOUNT OF MY INVOICE BE?

DO YOU OFFER SHIPPING SERVICES FOR PURCHASED LOTS?

WHAT HAPPENS IF I CANNOT PICK UP MY LOT IMMEDIATELY AFTER THE SALE?

I WON A LOT — WHEN CAN I PICK IT UP?

I PLACED A BID ORDER THAT I WOULD LIKE TO CANCEL. HOW CAN I PROCEED?

IF I AM THE HIGHEST BIDDER, WHAT WILL THE FINAL PRICE BE?

I NOTICE IN THE RESULTS THAT A LOT WAS AWARDED FOR THE SAME AMOUNT I BID, BUT TO ANOTHER BUYER.

I AM A FOREIGN BUYER — HOW CAN I GET A REFUND FOR THE SWISS VAT ON MY INVOICE?

I AM A FOREIGN BUYER — DO YOU KNOW THE EXPORT PROCEDURES FOR THE LOTS I HAVE PURCHASED?

CAN I PURCHASE A LOT THAT DID NOT SELL DURING THE AUCTION?

IS THE VALUATION OF MY ITEM FREE OF CHARGE?

HOW CAN I CONSIGN AN ITEM FOR SALE WITH PIGUET ?

CAN I SET A MINIMUM PRICE FOR MY ITEM ?

WHAT ARE THE FEES FOR THE SELLER?

WHAT TYPES OF ITEMS DO YOU ACCEPT FOR SALE?

CAN I REQUEST A CONDITION OR PROVENANCE REPORT FOR A LOT?

WHAT ARE YOUR OPENING HOURS?

HOW CAN I CONTACT YOU?

WHAT IS YOUR DATA PRIVACY POLICY?

DO YOU GUARANTEE THAT ALL LOTS SOLD IN THE CATALOG ARE IN GOOD CONDITION?

I HAVE PURCHASED A FRAGILE AND/OR BULKY ITEM (CHANDALIER, GLASSWARE, EARTHENWARE, PORCELAIN, ETC.) CAN YOU PACK IT FOR ME?